Refund policy

Here is a clean, professional Return & Refund Policy for IND GARMENTS.
If you want it turned into a Word document or customized further, just tell me.

IND GARMENTS – Return & Refund Policy

Last Updated: November 2025

At IND GARMENTS, we want you to feel confident in your purchase. If something isn’t right, we’re here to help. Please review our return and refund guidelines below.

1. Eligibility for Returns

To be eligible for a return, items must be:

  • Returned within 14 days of delivery

  • Unworn and unwashed

  • In the original packaging

  • Free of stains, odors, and damage

Items that do not meet these conditions may be rejected.

2. Non-Returnable Items

Some items are considered final sale and cannot be returned, including:

  • Sale/clearance items

  • Limited drops or custom pieces

  • Underwear, socks, and intimate apparel (for hygiene reasons)

  • Gift cards

3. Return Process

To start a return:

  1. Contact us at [your brand email] or via Instagram @indgarments.

  2. Provide your order number, the item you want to return, and the reason.

  3. Once approved, you will receive instructions on how and where to send your package.

Customers are responsible for return shipping costs, unless the return is due to a mistake on our end (e.g., wrong item shipped).

4. Exchanges

Exchanges are NOT allowed for ANY purchase.

5. Refunds

Once your return is received and inspected, we will notify you of approval or denial.
Approved refunds are processed within 5–7 business days back to your original payment method.

Please note:

  • Shipping fees are non-refundable

  • Refund processing times may vary based on your bank or card issuer

6. Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged

  • Defective

  • Not the item you ordered

Contact us within 48 hours of delivery.
Please include photos so we can assist quickly.
We will cover return shipping for our errors.

7. Lost or Stolen Packages

IND GARMENTS is not responsible for lost or stolen packages after the carrier marks them as “Delivered.”
You may file a claim directly with the shipping carrier.

8. Late or Missing Refunds

If you have not received your refund after 7 business days:

  1. Check your bank account

  2. Contact your card provider

  3. Reach out to us so we can assist

9. Contact Information

If you have questions about returns or refunds, please reach out:

Email: Indgarments2@gmail.com
Instagram: @indgarments